Returns & Refunds Policy

Thanks for shopping at Ultimate Planners

If you are not entirely satisfied with your purchase, we’re here to help.

Digital Products

Due to the nature of and immediate delivery of digital products, all of the ones on offer here are non-refundable.

Ultimate Diary Planners, Planners & Notebooks

Because we are so confident that you will love using your Ultimate Diary Planner, we offer a 14 day no quibble return policy (except sale items).

Thousands of happy customers all over the world are enjoying their Ultimate Diary Planners and we do our best to give you good quality images, videos, customer reviews and other information so that you can make an informed decision when you buy. 

However, if you find that you and your Ultimate Diary Planner are not a match made in heaven then simply return the planner within 14 days, in mint condition, unused and once we receive it and have verified that it is in the same condition that you received it, we’ll refund your money.

You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable and we do recommend using a recorded delivery service, as we will not accept any responsibility for lost mail.

Email if you need more information and support.

Wishing you oodles of success and happiness.

Sophie and the Ultimate Planners team